Cancellation Policy
At WELLBI, we are committed to providing you with a seamless shopping experience. However, we understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy for international customers:
1. Cancellation Period: You can cancel your order at any time before it enters the "shipped" status. This applies to all items, including those purchased on sale.
2. How to Cancel Your Order: To cancel your order, visit our website to raise a cancellation request or contact our customer support team. Provide your order details, and we’ll assist you in canceling your order promptly.
3. Cancellation of Shipped Orders: Once your order has been processed and the status is updated to "shipped," cancellations will no longer be possible. Additionally, no refunds will be initiated for orders that have already been shipped.
4. Communication Confirmation: Once your cancellation request is processed, you will receive a confirmation email or notification.
5. Refund Process: For cancellations made before the order is shipped, any prepaid amount will be refunded to the original payment method. Please allow a reasonable time for the refund to be processed, depending on your payment method.